Deleting your Lockilee account removes your account record from our servers and securely wipes your encrypted vault from the device, in one action. This cannot be undone.
Option 1: Delete in-app (recommended)
- Open Lockilee and unlock your vault.
- Go to the Settings tab in the bottom navigation.
- Scroll to Danger Zone.
- Tap Delete account and confirm.
This immediately deletes your account on our backend and securely erases your local vault (encrypted files are overwritten before removal), regardless of whether the server request succeeds — so your files are wiped even if you're offline at the time.
Option 2: Request deletion without the app
If you've already uninstalled Lockilee, lost access to your device, or would simply prefer to request deletion by email, contact us at sales@xigmapro.com from the email address associated with your account. Include "Lockilee account deletion" in the subject line. We'll confirm and complete the deletion of your account record within 30 days.
Note: since your vault contents were never stored on our servers to begin with, an email request can only delete your account record (email, device list, subscription status) — it cannot remotely wipe a device you still physically possess. If the device is still in your hands, use Option 1 above to also erase the local vault.
What gets deleted, and what doesn't
| Data | Deleted? |
|---|---|
| Your email address & account record | Deleted immediately upon account deletion |
| Registered device list | Deleted immediately |
| Subscription status on our records | Deleted immediately (any active Google Play subscription must be separately cancelled in the Google Play Store app) |
| Encrypted vault contents on your device | Securely overwritten and deleted by the in-app deletion flow (Option 1) |
| Aggregated, non-identifying request logs kept for security purposes | Retained for a limited period per our standard log-rotation practice, not linked back to a deleted account |
Cancelling a subscription
Deleting your Lockilee account does not automatically cancel a Google Play subscription. To stop future billing, cancel your subscription directly in the Google Play Store app under Subscriptions.
Questions
Reach us any time at sales@xigmapro.com.